Refunds & Returns
Returns
We offer a 30-day return period from the date you receive your order.
To be eligible for a return, your item must be in the same condition that you received it, unworn, unused and free from damage. You'll also need your order confirmation or proof of purchase.
To start a return, please contact us at info@melonclub.co.uk. We'll provide instructions on how and where to send your item. Please note that returns sent without contacting us first may not be accepted.
As a small independent brand, we are currently unable to cover the cost of return postage for change-of-mind purchases, sizing issues or unwanted items. Customers are therefore responsible for return shipping costs unless an item is faulty, damaged or sent incorrectly. We appreciate your understanding as every order helps us continue building MelonClub.
If you have any questions regarding a return, please contact us at info@melonclub.co.uk.
Damaged, Faulty or Incorrect Items
Please inspect your order when it arrives and contact us as soon as possible if:
Your item is damaged or faulty
You receive the wrong item
Something is missing from your order
We'll assess the issue and work with you to put things right as quickly as possible. If the fault is ours, we'll cover any reasonable return costs and arrange a suitable solution.
Exchanges & Refunds
At this time, MelonClub does not offer direct exchanges. If you'd like a different size or item, please return your original order and place a new order once your refund has been processed.
REFUNDS:
Once we receive and inspect your return, we'll let you know whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or card provider may take additional time to process the refund.
If more than 15 business days have passed since your refund was approved and you haven't received it, please contact us at info@melonclub.co.uk.
Sizing Advice
As a small independent brand, every return has an impact.
If you're unsure about sizing before ordering, please get in touch and we'll do our best to help. We'd much rather answer a question beforehand and help you get the right fit first time.
contact
For all returns, refunds and order enquiries, please contact: